Terms and Conditions
Acceptance of the Terms
By accessing, browsing or using our platform ("Platform"), you acknowledge that you have read, understand and agree to be bound by these Terms and Conditions ("Terms"). If you do not accept these Terms, please leave the Platform immediately.
Eligibility Requirements
To use our Platform, you must:
Minimum Age Requirements
You must be at least 18 years old (or the age of majority in your jurisdiction) to use our Platform. If we discover that you are under this minimum age, we will suspend or close your account without notice.
Geographic Restrictions
We operate subject to the laws of Curaçao and comply with its regulations regarding online gaming. We do not knowingly accept players from restricted countries, including (but not limited to) those listed in Annex 1 of our Terms.
Account Registration Rules
To register an account on our Platform:
One-Account-Per-User Policies
You are not permitted to have multiple accounts on our Platform, whether for yourself or anyone else. If we discover that you have created multiple accounts, we will suspend or close the additional accounts without notice.
Identity Verification and KYC
To comply with anti-money laundering regulations, we may require you to provide identification documents (including a passport, driver's license, or state ID) and proof of address to verify your account. Failure to comply with these requirements may result in suspension or closure of your account.
Account Accuracy Obligations
You must ensure that the information provided on our Platform is accurate and complete at all times. We will treat any false or misleading information as a breach of these Terms, which may result in suspension or closure of your account.
Account Security Responsibilities
Login Credentials and Password Protection
You should choose a strong, unique password and keep it confidential. Do not write down or disclose your password to anyone.
Restricted Behaviour and Prohibited Activities
Multi-Accounting and Fraud Prevention
We have the right to restrict multiple accounts created by one individual, as well as prevent users suspected of engaging in multi-accounting from accessing their funds.
Bonus and Promotion Rules
Bonuses are offered at our discretion. Our bonuses may be subject to specific terms and conditions, including:
Wagering and Gameplay Conditions
We use a Random Number Generator (RNG) system that ensures fair gameplay. However, you acknowledge that no gaming activity can be completely risk-free.
Bonus Abuse Prevention
We reserve the right to suspend or cancel your account if we suspect bonus abuse or cheating of any kind.
Deposits and Withdrawals
Our Platform accepts various payment methods. Please review our Deposit/Withdrawal Policy for more information on accepted payment types, fees associated with transactions, verification processes for withdrawals and limits applied on deposits/withdrawals.
Verification Before Withdrawals
Before processing a withdrawal request, we may require you to verify your identity or other account details as part of our anti-money laundering procedures. Failure to comply with these requirements may result in the withdrawal being delayed or cancelled.
Processing and Review Procedures
We will review all complaints or disputes on an individual basis. If any dispute cannot be resolved amicably, we reserve the right to suspend or close your account until such time as it is fully settled.
Responsible Gambling Expectations
Self-Exclusion and Account Restrictions
You have the right to exclude yourself from playing on our platform for a set period. If you choose this option, we will suspend your access and prevent you from logging into your account during that time. Once excluded, please note it may take up to 72 hours before an exclusion request is processed.
Game Fairness and RNG Systems
Our games are independently tested by iTech Labs to ensure fairness and randomness of game outcomes. However, no gaming activity can be completely risk-free.
Technical Interruptions or Voided Gameplay
We do not guarantee that our Platform will be continuously available or free from technical errors. If any issue arises, we reserve the right to void gameplay or suspend accounts until such time as it is resolved.
Suspension or Closure of Accounts
We may suspend or close your account at our discretion without notice if you breach these Terms.
Intellectual Property and Platform Ownership
Our website, games, software, trade marks, logos and other materials are the intellectual property of Essendon Pokies Casino or its affiliates. All rights reserved.
Limitation of Liability
In no event shall we be liable for any loss or damage resulting from:
We do not guarantee that our Platform will meet your requirements.
Modification of Terms
We may modify these Terms at any time. We reserve the right to change or remove sections as necessary.
Contact or Support Guidance
If you have questions about our Platform or require support with an issue:
